MAGENTO SUPPORT

We understand that your Magento platform and associated services are critical to your business success. That’s why we care about support and development. We endeavour to offer the most effective and efficient solution, enabling your business to expand and develop with an ongoing Magento support package. With a designated point of contact* who knows your project and a team of experienced, certified developers, you can trust us to provide a first-class service, however large or small your needs may be.

*Silver & Gold packages only

View our Packages

SUPPORT AND MAINTENANCE

We recognise that for many clients, the launch of a Magento site is only the beginning of the journey. With our dedicated support service, you can trust us to be there to provide ongoing technical support and advice when you need it most. In the world of eCommerce, we understand that capacity to react in a constantly evolving digital environment is vital. That’s why we offer a range of support packages to suit your business, whatever the scale.
From new business start-ups to established enterprises with complex demands, we can offer a tailored Magento support package to meet your needs and budget.

Choose your package

Tailored support packages to suit your business needs

  Bronze Silver Gold
Number of Hours per Month 6 10 18+
Communication Channels      
Office Hours Email Support Yes Yes Yes
Out of Hours Email Support Yes Yes
Office Hours Telephone Support (Critical Issues) Yes Yes Yes
Live Chat Yes Yes
Dedicated Account Handler Yes Yes
Ticket System Yes Yes Yes
What’s Included      
Design Yes Yes Yes
Development and Customisation Yes Yes Yes
Magento Product Support Yes Yes Yes
Trouble Shooting Yes Yes Yes
Magento Administrator Support Yes Yes Yes
Training Yes Yes
Development Staging Hosting Environment Yes Yes Yes
Magento Security Updates (Patches) Yes Yes Yes
Server Health*      
Monitoring Yes Yes Yes
Alerts Yes Yes
Site Health      
Site Health Monitoring Yes Yes
Site Health Alerts Yes Yes
Site Health Monthly Reporting Yes

* (Dependent on hosting environment and available access)

Please enquire about prices

Considering upgrading to Magento2?
We have sucessfully launched a number of Magento2 websites and we can help to ensure the process is both smooth and efficient
HAPPY CLIENTS