MAGENTO SUPPORT

We understand that your Magento platform and associated services are critical to your business success. That’s why we care about support and development. We endeavour to offer the most effective and efficient solution, enabling your business to expand and develop with an ongoing Magento support package. With a designated point of contact* who knows your project and a team of experienced, certified developers, you can trust us to provide a first-class service, however large or small your needs may be.

*Silver & Gold packages only

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SUPPORT AND MAINTENANCE

We recognise that for many clients, the launch of a Magento site is only the beginning of the journey. With our dedicated support service, you can trust us to be there to provide ongoing technical support and advice when you need it most.In the world of eCommerce, we understand that capacity to react in a constantly evolving digital environment is vital. That’s why we offer a range of support packages to suit your business, whatever the scale.
From new business start-ups to established enterprises with complex demands, we can offer a tailored Magento support package to meet your needs and budget.

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Tailored support packages to suit your business needs

 BronzeSilverGold
Number of Hours per Month61018+
Communication Channels   
Office Hours Email SupportYesYesYes
Out of Hours Email SupportYesYes
Office Hours Telephone Support (Critical Issues)YesYesYes
Live ChatYesYes
Dedicated Account HandlerYesYes
Ticket SystemYesYesYes
What’s Included   
DesignYesYesYes
Development and CustomisationYesYesYes
Magento Product SupportYesYesYes
Trouble ShootingYesYesYes
Magento Administrator SupportYesYesYes
TrainingYesYes
Development Staging Hosting EnvironmentYesYesYes
Magento Security Updates (Patches)YesYesYes
Server Health*   
MonitoringYesYesYes
AlertsYesYes
Site Health   
Site Health MonitoringYesYes
Site Health AlertsYesYes
Site Health Monthly ReportingYes

* (Dependent on hosting environment and available access)

Please enquire about prices

Our Magento Experts are ready to answer any questions you may have

Call us on +44 (0) 1743 360 000

WHAT OUR CUSTOMERS SAY ABOUT US

“We started off using Verve for just our website development works, however after a few months of working with them they had impressed us so much that, after a very successful sales meeting, we decided to let them manage our PPC Campaigns, carry out SEO works, Social Media marketing, and continue with the website development of both of our websites. I would have no hesitation in recommending Verve for any of the services that we currently get from them.”

A, Carlton, Director , Carlton Services UK Ltd

NEED A NEW ECOMMERCE WEBSITE? TAKE A LOOK AT OUR CUSTOM MAGENTO PACKAGES

Our Magento Packages are the result of listening carefully to our customers over the years. With a background in working with all kinds of companies, from startups who are new to the world of eCommerce to large, established enterprises, we have come up with a complete, scalable solution that is guaranteed to deliver.

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